Qualities of the Best Telephone System The telephone system of a business is its lifeline to customers, suppliers and the world in general. It provides easy communication within a company and beyond the organization as well. Selecting the best business telephone system, therefore, is an important decision that can have operation and financial impact on the business. A good business telephone system should have certain qualities. The following are some of the outstanding features that current telephone systems have. To set us off the admin port, an outstanding feature that lets the admin have total control of the telephone system. On the same note, it also enables end users to have complete control of their assigned telephone extensions. This feature is protected by a pin and every time the admin wants to view their account, they need a login password. Employees get their own user interface web portal they use to control their account. Voicemail to email is another outstanding feature that features prominently in today’s business telephone systems. The feature does not require one to have a telephone in order to listen to their voice messages. The only thing you need to do is to link your email address and you will have your voice massages delivered there. An mp3 file attachment is then sent to the user, so they can listen to the voicemail from their computer.
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Another powerful feature included in a telephone system is the virtual receptionist. This is the phone menu for the system and has the ability to answer calls and prompts callers which extensions they need to dial to reach a certain person or get certain information. This feature also enables a company to record and upload a greeting. You can use this feature to ring call groups, give information and deliver important messages. Even a small company with fewer employees can take advantage of the professionalism offered by this feature.
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Another feature found in today’s business telephone systems is the call log. Phone call logs are used to track call usage, and for billing purposes. It gives a report on the system’s monthly call usage. Dashboard is another feature and it enables businesses to view their entire phone systems. The feature enables the administrator to get a live view of all the telephone extensions in use by highlighting the number they are on and how long each call takes. The feature also enables extension to extension calls by simply clicking on the extension you want to call. For iPhone smartphone users, there is the mobile app, another feature that allows administrators to manage their own telephone systems wherever they are. By using the application, one can view the dashboard, change call forward settings and check voicemail.